Confidence or Arrogance: What to do with Feedback

A leader, inventor or artist must have a strong ego to persevere in the face of failures, mistakes and indifference. If you attempt to create what matters most you will receive feedback in many forms and sometimes the feedback will be in the deafening silence of apathy. When you are pushing forward, some will see your actions as confidence and others will see them as arrogance.


To ignore feedback is folly and yet to be weighted down by feedback is to disempower yourself and surely fail. There are several planes upon which critical examination of feedback is important among these are structural, values and financial.

Structural feedback is feedback focused upon whether your approach is naturally delivering the desired result. The focus here is not upon the opinions proffered but rather gaining understanding of what is working and to what degree is it working. To assess what is working, you need data whether it is observed or measured. Your own honest observations may, in fact, be the only available data early on and at points in your creative process.

When the developed parts of your intended creation exist primarily in your head, you need a thinking discipline to conduct experiments. These "thinking" or gedanken experiments were used by Einstein to test his theories. It was often decades before his could be tested with actual experiments due to both cost and technological capability. Both Eliyahu Goldratt in the book, Theory of Constraints and Gerald Nadler and Shozo Hibino in their book Breakthrough Thinking, have outlined approaches to conducting thinking experiments that are useful for both developing and testing solutions..

On the values plane, both your approach and the consequences must be examined in terms of your values. Here you must take in data that is direct and indirect as well as data which is immediate and data spaced over time. When you are creating, your ultimate success depends on the sum of all results including those which are unintended.

Many otherwise successful leaders and creators are undone by the long-term ripple of values flaws and their unintended consequences. Each creative idea has a window of opportunity for its fruition and this window narrows when value-based standards of behavior, methods and outcomes are lowered.

The final plane for examination at this time is the financial plane over which you are working. Given the rate at which the resources available to you are being consumed, how much time do you have to work with? Given the estimated cost of the next step or the next experiment, can you afford to take it? If not now, when?

Actions and experiments that are cost prohibitive may need to curtailed, modified or only conducted in your head.

Whether you are confident, will depend upon your ability to filter and handle input and then keep moving forward. Arrogance will need to be kept in check by honestly assessing the feedback and revisiting the values plane examination.